Chapters

Here you will find links to all chapters from the HAA curriculum.

  • 1
    Chapter One: Role of the Health Access Assister and Enrollment Entities
    • Role of the Health Access Assister
    • Roles and Responsibilities
    • Training Standards
    • Compliance, Conflict of Interest & Compensation
    • Role and Responsibilities of the HAA Trainer and Enrollment Entity
    • HAA Agreement - Sample
    • HAA Trainer MOU - Sample
  • 2
    Chapter Two: Enrollment, Health Insurance, Affordability Programs
    • MAGI Medi-Cal Overview
    • Non-MAGI Overview
    • Title XXI Children’s Health Insurance Program (CHIP) and Other Specialty Programs for Children and Youth
    • Covered California Overview
    • Kaiser Permanente Community Health Care Program
    • Useful Charts
    • Other Programs: Employer Based Insurance
    • Other Programs: Private Plans
    • Other Programs: Medicare
    • Other Programs: County Medical Services Program
    • Resource for Enrollment
    • Citizenship and Immigration Status Regarding Medi-Cal
    • Other Healthcare Services for the Remaining Uninsured
    • Appeals
    • Covered California Medical Cost Shares
    • Program Eligibility 2020
    • Mixed-Program Family FAQ_14-0124
    • Intake and Refferal Forms
  • 3
    Chapter 3: Application Process
    • Single Streamlined Application
    • Expedited Coverage Pathways
    • Common Forms Used in the MAGI and Non-Magi Application Process
    • California's Three Additional Online Systems for Applying for Medi-Cal
    • Enrollment Verification for Medi-Cal
    • Enrollment Verification for Covered California
    • Required Documents for Lawfully Present Immigrants
    • Covered California Application and Instructions
    • Examples of Commonly Used Immigration Documents
  • 4
    Chapter 4: Retention
    • Overview of How to Keep Coverage
    • Changes in Circumstances
    • Moving Counties
    • Redetermination and Renewal
    • Process for MAGI Medi-Cal Beneficiaries
    • Process for Non MAGI Medi-Cal
    • Process for Mixed Households and Covered California
    • Moving Between Programs
    • Beneficairy Identification Card
  • 5
    Chapter 5: Utilization - Patient Navigation
    • Understand Your Health Insurance
    • Picking a Medi-Cal Plan
    • Making Sure Coverage Starts
    • Choosing a Doctor/Provider
    • Additional Covered Services
    • Seeing a Dentist
    • Getting Vision Care
    • Getting a Prescription Filled
    • Seeing a Mental Health Provider
    • Best Practices/ HAA Tools
    • Access to Service Appeals
    • Department of Managed Health Care
    • Tips for Maintaining a Healthy Lifestyle
    • Preventative Services
    • Vaccines Needed
    • Health Literacy
    • DMHC Healthcare Rights
    • DMHC Timely Access to Care
  • 6
    Chapter 6: Cultural Sensitivity
    • Cultural Sensitivity
    • Linguistic Competence
    • Discrimination
    • Vulnerable and Under-served Populations
    • AIDS Drug Assistance Program
    • Individuals with Disabilities
    • LGBTQ Resources
    • Outreach Events and Strategy Form
  • 7
    Chapter 7: Outreach
    • Tabling
    • Talking to Consumers about Coverage
    • Public Policy
  • 8
    Chapter 8: Assister's Toolkit
    • Voter Registration
    • Medi-Cal Aid Codes
    • Estate Recovery
    • Families USA Public Policy Toolkit
    • DACA
    • CCHI's PII/HIPAA Policies & Procedures Manual
    • Medi-Cal Access Program (MCAP)

Course curriculum

  • 1
    Chapter One: Role of the Health Access Assister and Enrollment Entities
    • Role of the Health Access Assister
    • Roles and Responsibilities
    • Training Standards
    • Compliance, Conflict of Interest & Compensation
    • Role and Responsibilities of the HAA Trainer and Enrollment Entity
    • HAA Agreement - Sample
    • HAA Trainer MOU - Sample
  • 2
    Chapter Two: Enrollment, Health Insurance, Affordability Programs
    • MAGI Medi-Cal Overview
    • Non-MAGI Overview
    • Title XXI Children’s Health Insurance Program (CHIP) and Other Specialty Programs for Children and Youth
    • Covered California Overview
    • Kaiser Permanente Community Health Care Program
    • Useful Charts
    • Other Programs: Employer Based Insurance
    • Other Programs: Private Plans
    • Other Programs: Medicare
    • Other Programs: County Medical Services Program
    • Resource for Enrollment
    • Citizenship and Immigration Status Regarding Medi-Cal
    • Other Healthcare Services for the Remaining Uninsured
    • Appeals
    • Covered California Medical Cost Shares
    • Program Eligibility 2020
    • Mixed-Program Family FAQ_14-0124
    • Intake and Refferal Forms
  • 3
    Chapter 3: Application Process
    • Single Streamlined Application
    • Expedited Coverage Pathways
    • Common Forms Used in the MAGI and Non-Magi Application Process
    • California's Three Additional Online Systems for Applying for Medi-Cal
    • Enrollment Verification for Medi-Cal
    • Enrollment Verification for Covered California
    • Required Documents for Lawfully Present Immigrants
    • Covered California Application and Instructions
    • Examples of Commonly Used Immigration Documents
  • 4
    Chapter 4: Retention
    • Overview of How to Keep Coverage
    • Changes in Circumstances
    • Moving Counties
    • Redetermination and Renewal
    • Process for MAGI Medi-Cal Beneficiaries
    • Process for Non MAGI Medi-Cal
    • Process for Mixed Households and Covered California
    • Moving Between Programs
    • Beneficairy Identification Card
  • 5
    Chapter 5: Utilization - Patient Navigation
    • Understand Your Health Insurance
    • Picking a Medi-Cal Plan
    • Making Sure Coverage Starts
    • Choosing a Doctor/Provider
    • Additional Covered Services
    • Seeing a Dentist
    • Getting Vision Care
    • Getting a Prescription Filled
    • Seeing a Mental Health Provider
    • Best Practices/ HAA Tools
    • Access to Service Appeals
    • Department of Managed Health Care
    • Tips for Maintaining a Healthy Lifestyle
    • Preventative Services
    • Vaccines Needed
    • Health Literacy
    • DMHC Healthcare Rights
    • DMHC Timely Access to Care
  • 6
    Chapter 6: Cultural Sensitivity
    • Cultural Sensitivity
    • Linguistic Competence
    • Discrimination
    • Vulnerable and Under-served Populations
    • AIDS Drug Assistance Program
    • Individuals with Disabilities
    • LGBTQ Resources
    • Outreach Events and Strategy Form
  • 7
    Chapter 7: Outreach
    • Tabling
    • Talking to Consumers about Coverage
    • Public Policy
  • 8
    Chapter 8: Assister's Toolkit
    • Voter Registration
    • Medi-Cal Aid Codes
    • Estate Recovery
    • Families USA Public Policy Toolkit
    • DACA
    • CCHI's PII/HIPAA Policies & Procedures Manual
    • Medi-Cal Access Program (MCAP)